Hometown has been honored with the Silver Merit Award for Customer Service and Support, recognizing the company’s unwavering commitment to schools, districts, and organizations across the nation.
At Hometown, customer support isn’t just a department; it’s a promise. Tens of thousands of schools and programs rely on Hometown’s digital tools for ticketing, fundraising, and websites every day. We believe what sets us apart is not only our solutions, but our people. Our Customer Experience team is known for its responsiveness, empathy, and problem-solving skills, and supporting schools during their busiest times of the week.
From helping reschedule events after sudden weather changes to assisting parents and supporters who need to confirm their tickets, the team consistently goes above and beyond. Hillard Darby High School, who uses the Hometown Box Office solution for digital ticketing, shared, “Hometown has always been a call away, and their customer service is the best. On a Friday night football game with 5,000 fans, it is comforting to know you can call and get someone to troubleshoot or to answer immediately.”
In addition to one-on-one support, Hometown has invested in expanding its resource library, building self-service tools, and offering proactive programs like our Fall Readiness campaign to help schools prepare before their busiest seasons. These initiatives reflect the company’s philosophy that service is not about closing tickets and raising funds, but about building trust.
The Silver Merit Award is a testament to the impact of this approach. With this recognition, Hometown continues to reaffirm its place as a trusted partner for schools nationwide, providing not just solutions but peace of mind when it matters most.
