Help Center
Select whether you’re a fan, donor, or a Hometown customer so we can get you to the right place.
Quick help
Accessing tickets
Using Hometown for your school or program
Ready to simplify digital ticketing?
Drive more revenue with smarter ticketing. Hometown Box Office helps you sell online, streamline entry, customize seating, and stay on top of every dollar earned with detailed reporting.
Ready to introduce digital ticketing?
Reach more fans and families with ease. Engage combines mobile-friendly websites and streamlined communication tools to keep your community informed and engaged.
Support FAQ
I'm a Ticket Holder
No! You can easily purchase and access your tickets through the Hometown Fan App or the Hometown Events Page using just your phone number or email. There's no password needed; you'll simply verify your identity with a secure multi-factor authentication (MFA) process.
To ensure your personal information is secure, we employ several safety measures whenever you make a purchase or access your personal data.
All sensitive information you provide is encrypted and securely transmitted using Secure Socket Layer (SSL) technology. We do not store your credit card or other financial information on our servers. Instead, such details are handled by Bluefin and Stripe, both PCI-certified payment gateways, ensuring the highest level of security and compliance. Post-transaction, we do not retain any sensitive information like credit card numbers or other financial data on our servers.
Text messaging opt-in data, consent, and related collected personal information will not be sold to any third parties unless required by law.
Please note: Account deletion is permanent and cannot be undone. If you wish to delete your Hometown account and erase all personal data please fill out this form.
If you're unsure about deleting your account, we recommend reaching out to our support team for help.
I'm a Donor
For your donation to be tax deductible the organization you are donating to needs to be a non-profit 501(c)3 organization.
Once you make a donation through Schoolfundr to an organization, you will receive an email receipt for your donation. If the organization included their Tax ID number in their fundraiser, your receipt will have their Tax ID number.
If you don't see the Tax ID number, please check with the organization and your tax advisor to understand if your donation is tax-deductible.
No need for a computer, with Schoolfundr you can make your donations from your phone, from anywhere, with only a few taps. It has never been so easy to donate.
If you are a 501c3 nonprofit organization, you can include your organization's Tax ID in the receipt so that donors can claim their donation as tax deductible.
As the fundraiser owner, you can access your Schoolfundr fundraiser dashboard, and track in real-time the donations you receive and how much each of your participants raises.
You have the option to leave a tip in addition to your donation at checkout. We provide the service for free based on tips, but leaving a tip is not required.
Donation refunds are permissible under certain circumstances. To request a refund, please connect with our support team via chat or with your fundraiser leader. Our team will be happy to assist you.
I'm a Customer
Websites & Ticketing
In order to easily sell tickets, earn revenue and drive attendance, events must be created inside your virtual box office. All schools, departments and teams should be defined before creating an event. After an event is created, it can be published, shared and is ready for sales!
How to Create an Event:
- Located on the Dashboard, select +New Event
- Enter the event details (see below for specifics regarding event details)
- Click Next
- Define Ticket Levels
- Click Next
- Confirm all ticket levels have been created by selecting Confirm
- Preview and Publish
Publishing events is required to make them visible to the public. It is important to note that publishing an event simply means that the public can view the event details. While an event is public, tickets will not be available for purchase until the defined on-sale start date.
Each of your events requires an Event Organizer. This is set within the Schedule Publish module during your event creation process. Our support and customer experience teams will have direct contacts for any questions related to events, ensuring quicker resolutions. Allowing Hometown to understand who organizes your events allows us to provide better service and communication. Immediately allowing our team to know who to contact streamlines communication between all parties.
We recommend scheduling publish times when creating events, so you don’t have to worry about publishing them later!
- At the end of the Event Setup process, click Publish
- Choose the Event Organizer. This event organizer must be one of the users in the box office that are at least a Department Manager or above, and have access to the event, school, venue, and department that coincides with the event.
- Select the desired publish option
- Click Save
Should you need to edit any event details to an existing event or ticket level, you can do so is your Box Office. These changes will be reflected on the fan’s digital ticket.
Please reference the full customer knowledge base on your dashboard for more information.
Hometown has an in-house support team dedicated to assisting our customers. We can help with technical troubleshooting and expertise, questions about the platform, and assistance on event day!
Reach out to your dedicated client success manager, or log in to your Virtual Box Office to talk with us via chat or phone (during business hours).
Fundraising
Schoolfundr is a free and simple way to raise money. It’s built for teachers, coaches, and parents — so you can spend time on students, not on fundraising. We believe all students should have the resources they need to reach their full potential. We make it easy for friends and family to easily support teams, clubs, groups and programs.
With Schoolfundr, we enable you to raise more funds with less work. It's simple:
- Create your page: Create your campaign in a personalized way, no superhuman skills are required. Tell your story and start raising money in no time, without hassle.
- Get the word out: Easily share your campaign with friends and family on social media to grow your funding.
- Exceed your goal: Raise your money safely and securely without any platform fees. Receive your money when your campaign ends.
This solution is ideal for activity directors, coaches, and teachers who need to raise money without sacrificing a large percent of the funds raised to fees. Fundraising for band and choir competitions, theatre productions, and team equipment, meals, and trips are the most popular, but there are no restrictions — raise money for what your community needs most!
The Schoolfundr platform features the very best in secure payment encryption technology. Your donors’ online payments are safe, and your money is stored securely until your fundraiser is over and you are ready to request a withdrawal via electronic bank transfer or check. Read more about our data safety and security features.
Have general questions about Hometown?
Book a quick demo with our sales team to learn how you can elevate your school or organization’s event websites, digital ticketing, and fundraising.
